Want to support employee to break free from conventions processing hotel breaks out incident

Of short duration does not have brief introduction

Last year on August 15, the developing zone is in charge of appoint reception foreign visitor enters my store, advanced stage ordered ticket of 3 pieces of planes. Order a ticket to lay to sent airline ticket that day downstage. The guest was controlled at 10 o'clock in the late evening come back to take a bank note downstage, check the name on airline ticket, the name that has guest of a Japan became bad an English letter. Downstage personnel looks foolish eye, because if the name on airline ticket follows the name on the passport to be opposite,go up, cannot board the plane. Guest tomorrow morning 8: 30 return a house, that is to say, airline ticket must want to be in 8: 30 before had changed, but the place that order a ticket should be in tomorrow morning 8: 00 go to work, only the time of half hour arrives from my inn south glue the place that order a ticket, after altering good bill, return my inn from the place that order a ticket again, time has not enough time for certain. Cannot let a guest postpone the time that return a house again. Does Zhou Maofang call how to contact Ma Hua to discuss to do? Two people discuss a decision finally: Do not take a bank note to the hotel first, want a piece of ticket to send to the guest again to the place that order a ticket first directly, remand bad bill again next the place that order a ticket.

The following day in the morning 7: 30 Ma Hua is in the place ordering a ticket such as doorway of the place that order a ticket to open the door, show a case to the personnel that order a ticket, preferential a piece of airline ticket remands to the guest, send bad bill again next, via agreeing hind, made a piece of bill signed in acknowledgement of debt, after printing good bill, drive to the hotel, in 8: 25 minutes when, send the bill in the guest's hand, the guest is in 8: Retreat a room 29 minutes to leave store.

Analysis:

Quick response, act instantly. Downstage personnel is informed guest airline ticket to appear in evening mistake, press the habit previously without what follow the prescribed order, the problem is solved after the place that order a ticket goes to work, break free from conventions however the had discussed to solve in the evening that day way with quick motor-driven, wait in the doorway when the place that order a ticket has not gone to work, so that be in for a short while inside the help that seeks the office that order a ticket, managing each minutes, leave finally in the guest in the guest sending the bill the hand inside a few minutes before inn, did not delay the guest's journey accordingly.

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