Restaurant complains case to analyse (2)

Be not a model to complain

(The guest of exemple 1)1237 room is told to the clerk after coffee hall have dinner " young lady, today's food is quite good, it is dining-room temperature some taller. It is dining-room temperature some taller..

Afore-mentioned speeches of this guest resemble not quite is to bring a lawsuit against, but we still should regard it as complain. Because the guest transmitted the information of a kind of criticism to us after all. Although he may be blurt out and say, and do not have anger. Morrow, when he comes to dining-room again, before the manager walks up, will say to him: "Gentleman, we already conveyed engineering department to the opinion of temperature, they had been handled in time, do you feel today's temperature how? " although the guest just said voice: "Thank, very good " , but he already rose greatly to the confidence of this restaurant. If restaurant does not have old laudatory saying in other respect, this guest is tarry.

However, in current hotel industry, a kind of larger possibility is: The guest comes to dining-room again, everything what include temperature inside is old pattern, also what does nobody explain to him. The employee of dining-room people did not remember him what saying yesterday, although remember also won't thinking that is to be in,complain, because he did not get angry, also did not want to seek a manager, just blurt out says, he returns besides the food that boast crosses dining room is good.

Usually, no matter be opposite which kinds of result, the guest won't make strong reaction, but these place hear place to see can form a kind to accumulate however, make them finally whether still choose this hotel. He returns a likelihood to tell his friend, relative and work in the same placing this pleasant feeling or happy experience.

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