Mandarin fish fish has sold!

[Case]

A day night, mr Chen is in Taiwan guest inside the hall of a Chinese meal of restaurant of class of a 5 stars, nodded fish of a steamed mandarin fish. After 20 minutes, this dish still is done not have tardy on desk. At that time, a clerk that is full of apology goes to tell a visitor: "I am sorry, gentleman, the mandarin fish fish of this restaurant sells, you can enjoy a any dish freely to serve as compensation. "Then, mr Chen nodded a grouper that he likes very much, feel special satisfaction.

[Analysis]

Of restaurant of 5 stars class collect fees very tall, must make sure every guest leaves store approvingly consequently. Accordingly, restaurant is complained in processing when, always should remembering " guest well is right " forever, take the simplest kind that makes a guest satisfactory, with showing the good faith of restaurant adequately, need not cost many time and energy to come to those who survey a visitor complain again reasonable.

Foreign restaurant also has similar processing technique, for example, average employee has the any of restaurant of fruit at present the right that guest of 2000 dollars processing complains, and allege the discretion that an any employee in restaurant have what he encounters to complain.

At present a lot of restaurant often are met as multifarious as guest not yield an inch or formalities because of very small business, let the guest feels embarrassed or resent, abandon the hope to restaurant finally, avowed and hapless but pledge never come again. Also make us very much the guest is disinclined to complain, with the opposite conduct propaganda serves as the penalty to restaurant.

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