Case answers put: Consumer Miss Zhao and big public house of seafood of Shanghai dragon elephant signed marriage banquet contract, mentioned expressly each charge. But with hotel settle accounts when, closed more on the foundation that Miss Zhao discovers to the hotel agrees in the contract however 400 multivariate. The explanation of the hotel is: The consumer in marriage banquet used towel of 322 short-haired pelt in all, close more 400 multivariate it is towel cost. The project that Miss Zhao thinks to did not agree in the contract, should not collect fees, complain the hotel then protect to disappear of Pudong new developed area appoint.

Collect fees belong to " is the industry regular " ?

Miss Zhao took out the marriage banquet contract that signs with the hotel, there is bridal desk number, monovalent, bill of fare above, special made clear the premium such as wine water service, expend without towel alone only. "The hotel is only special when signing a contract write clear wine water to serve cost, did not mention expressly towel cost also wants additional collection, so I think the unit price of every desk had covered each charge that includes towel to be expended inside all the time. " Miss Zhao says.

To the doubt of Miss Zhao, the hotel thinks, the unit price of every desk is the price of dish only, do not include any premium, the hotel also did not provide the service of short-haired pelt towel, if consumer puts forward actively not to need small towel, the hotel won't be offerred. Since the consumer on marriage banquet had used small towel, and there also is not demur at that time, so consumer must buy sheet. The hotel expresses about chief: "Towel expends the guild regulations that is meal industry established by usage, the clause of sex of this kind of common sense is done not have necessary extraordinary in the contract agreement. The clause of sex of this kind of common sense is done not have necessary extraordinary in the contract agreement..

The service collects fees must bright show

Disappear of Pudong new developed area is protected appoint think, from the point of the contract, the hotel is simple only keep the cooked food that understands place of every desk feast to include, charge of other and additional service did not allude beyond fee of service of the water that divide wine, that is to say, sheet looks from the contract cannot cut judgement towel cost to whether be included truly in unit price. But, the hotel claims " the free choice that whether using short-haired pelt towel is consumer " also make a person suspect, because know without bright assure before the hotel, just discover till settle accounts consumer the towel that closes more is expended, this violated the right of know the inside story of consumer apparently.

Short-haired pelt towel collects fees is guild regulations, need not remind -- , whether does this one view of the hotel hold water again? City meal guild expresses, towel of formulary short-haired pelt was not made clear to whether want to collect fees inside course of study, if want collection,guild is requirement meal enterprise only " the fruit is expended " , " boiled water is expended " , " short-haired pelt towel is expended " reach " the service is expended " wait for other charge, should designation is on menu and beforehand to consumer bright show.
Previous12 Next

Previous:Warm duck of Chun Jiang water is prophetic -- from Hilton the hotel enters big t
Next：Interlink snack success case: Make the world interlink brand of Chinese style me