Liu Yihua () of hotel of beautiful source of city of peach of Hubei province celestial being)

[story]

Some hotel sells a ministry to receive one king to surname guest phone after year, the call says to be in this round year of banquet is medium, the hotel caused immediate pecuniary loss to him ceaselessly, the guest that still asks him was displeased, caused bigger shoppy invisible loss. The hotel should give a view, give compensation, to make an apology. After the selling manager listens, dare not slight, busy ask guest calm one's anger, express to want to come to understand a situation personally, solve satisfactorily certainly. The situation that after the event understands is informed, king surname guest is booking a group year when the banquet, ask a guest not to know to answer considering place disapprobation, after asking for those who got the member that book to agree, handed in the subscription of the half only, other in part is inside two days reply. King surname visitor helps later handed in place to owe the specified amount, exhort repeatedly, this is my friend on business, ten million is meticulous, do not let others make money again. After the discreet acceptance of the member that get booking the guest put a person's mind to go, there can be a word in word of the other side when who knows king of first day of the lunar year to surname a guest to pay a New Year call to business friend say, thank the hall room that you book to me, the level is not low, cost I am more than 1000 pieces, say phone put down. King surname friend listens to a head big, realizing immediately is the hotel gave error certainly, received the friend's fund again. Had the telephone call in front then. The selling manager is visited the 2nd times, explain reason: The member that book fills yours finance affairs and hall room informed with the phone after handing in receipt to file, among them the foreman of hall room and clerk know. But before happen to dines, foreman had urgent matter to come off work, because the clerk is a novice, add particularly busy, forgot the thing of filling money, brought about repeat gathering. This is the serious error on our job, express genuine apology to you and your friend, outside the money that returns your friend except sum, press to what you revise a criterion 85 lose privilege, and you all can enjoy VIP treatment henceforth in inn consumption, do not know you whether satisfactory? King surname guest sees the director owns true attitude, angry mood delay unship comes, still say afraidly, money is less important, important is business friend was displeased, the telephone call that joins me now was not received, you must think method is communicated to me communicate. The agree on selling manager horse comes down, without a stop comes to visit, explanation, acknowledge a mistake, apology, refund, king surname guest and business friend make an appointment with a hotel to drink tea, its corrected wrong manner to touch a guest eventually, make they restore good relations, also avoided likelihood the contradiction of become acute, the figure that makes the hotel serves quality external does not cause damage or reduce the loss came lowest.
Previous12 Next

Previous:"39 degrees of bar " analysis of case of trade case sale
Next：Economic hotel runs quickly madly is blessing it is disaster, show at the beginn