Carry a few example that pose issue easily

Of short duration does not have brief introduction

Carry a few example that pose issue easily

1. guest chose a course, hutch ministry is cooked actually normally manufacture, the result is complained by the guest taste and differ last, do not have discrepancy actually via check

At this moment the guest asks to retreat sheet, if are you handled?

2. hotel for managing cost, the fish that will die inside seafood pool is freezing, ask antechamber undertakes promoting, if cause a guest to complain, will you manage like where?

3. hotel sets to meal bill is not opened when checkout of large marriage banquet, but the guest holds to ask and the manner is very determined, without room for manoeuvre, should you manage like where?

4. guest loses property when dining-room have dinner, you already checked service personnel did not remind property of guard of guest proper motion by the requirement, and did not add a chair cover to guest clothings by the requirement, at this moment compensation of guest requirement dining-room, reject to buy sheet, if why are you handled?

5. guest nodded bottle of high-grade liquor, when opening bottle, discovery has among them subtle sedimentary, hold the liquor that it is a holiday, the requirement changes a bottle afresh. After your classics observes, discovery is liquor nevertheless the precipitation of normal when in the winter generation, ask wine business delegate to explain to the guest, but the guest insists to consider as bottle of false wine, refuse payment money, if why are you handled?

Previous:Why does the guest turn to other public house?
Next：Hotel management 11 fiasco case is analytic